Yes, an order can be cancelled within 24 hours of placing it. To do so, please email our customer support team at support@homeartisan.in with your request, We encourage you to submit any cancellation or change requests as soon as possible after placing the order. Once the order has been shipped, it cannot be cancelled.
While we strive to minimize any such incidents, some items may run out of stock during periods of high demand. In all such cases, our customer support team will contact you and initiate a refund request.
For pre-paid orders, the refund will be processed directly into your debit/credit card or online account that was used to make the payment. It usually takes 7 to 21 working days from when the refund request was raised for the amount to reflect in your account.
You can also choose to receive an email notification when the item is back in stock by entering your email in the Back in Stock notification form on the respective product's page.
We offer a number of online payment methods including credit card, debit card, net banking, and online wallets. We accept all major credit cards (including Visa, MasterCard and Amex) and support netbanking for 50+ banks.
No, unfortunately, we do not offer Cash on Delivery service at the moment. You can opt for a variety of online payment options for a smooth and hassle-free experience.
All orders are shipped within 3 working days of placing the order, and it typically takes another 2 to 10 working days for the order to reach you based on your location
Typical Transit Time By Delivery Location:
Within Delhi NCR: 1 to 2 working days
Metros: 3 to 5 working days
Non-Metros and Interiors: 3-10 working days
Please note: The delivery timelines above are indicational only. Since we rely on our courier partners for delivery, this can vary due to factors that are outside our control.
Once your order has been shipped, you will receive an email notification with the courier and tracking details so that you can track your order online.
In general, we offer a 7-day no-questions-asked return policy, however, this policy varies by product - we strongly recommend you check each product's return eligibility mentioned in the Shipping and Returns tab on the product page.
For eligible products, you must place a return request within 7 calendar days of receiving your order, so long as the returned products are unused, unwashed, and have all their original packaging and tags intact.
Exceptions to this policy include:
Certain products for which the product page explicitly states as “Final Sale”.
Any returned item that is received in damaged condition, or with parts missing, or is not in its original condition.
Any item where the return request is initiated more than 7 calendar days after delivery.
Only regular priced items may be refunded. Sale Items are not eligible for refund or exchange.
Yes, we offer a reverse-pickup service in most, but not all, pincodes. In case you choose to arrange for a reverse pick-up, a nominal restocking fee of Rs. 100 per returned product will be deducted from the total refund amount.
if your pin code is not serviceable, don’t worry. You can still return the product(s) by shipping them to us at C-15/2 Wazirpur Industrial Area New Delhi - 110052. As you prepare the product for shipment, please ensure that:
The product is packed safely with adequate protection from breakage during transit. To the extent possible, try packing it just like you received it.
All labels and tags are intact and included with the product, along with the invoice.
We are committed to ensuring that your products reach you safely and securely. However, in the rare event that you have received a damaged or incorrect product, please submit a return request within 7 calendar days of receiving your order. Once the refund request is approved, we will you provide free replacement / Refund as applicable. Please mention your order number when you reach out to us.
If your location is eligible for a reverse pick-up, our customer support team will provide you with a date and time for the pick-up. Otherwise, please arrange for the product to be shipped to us at C-15/2 Wazirpur Industrial Area New Delhi – 110052.
Once your return is received, our operations team will inspect each product and approve the refund. Please allow 2-4 days for the processing of returns.
Once the return is approved, then your refund will be processed to your original method of payment. In case you have opted for Store Credit, you will receive it in the form of a gift card that will be valid for a period of 1 year on future purchases.
A credit will automatically be applied to your original method of payment within 7 days of approval of the refund.
For Store Credit
You will receive a store credit in the form of a gift card that will be valid for a period of 1 year on future purchases.
Finally, please note that only the product cost (less restocking fee, if applicable) will be refundable. Costs related to shipping, custom packaging, etc. will not be eligible for a refund.
