Shipping and Returns Policy

Yes, you can cancel an order within 4 hours of placing it, or before it has been shipped, whichver is earlier.

To do so, please email our customer support team at support@homeartisan.inwith your request,

We encourage you to submit any cancellation or change requests as soon as possible after placing the order. Once the order has been shipped, it cannot be cancelled.

While we strive to minimize any such incidents, some items may run out of stock during periods of high demand. In all such cases, our customer support team will contact you and initiate a refund request.

The refund will be processed directly into the original mode of payment.

It usually takes 7 to 10 working days from when the refund request was raised for the amount to reflect in your account.

You can also choose to receive an email notification when the item is back in stock by entering your email in the Back in Stock notification form on the respective product's page.

We offer a number of online payment methods including credit card, debit card, net banking, and online wallets.

We accept all major credit cards (including Visa, MasterCard and Amex) and support netbanking for 50+ banks.

No, unfortunately, we do not offer Cash on Delivery service at the moment. You can opt for a variety of online payment options for a smooth and hassle-free experience.

No, Unfortunately, we do not ship internationally at this point, but are working hard to bring this service to you soon.

We offer free shipping across India for all orders above Rs. 5000. For orders below Rs. 5000, a nominal Rs. 100 shipping charge will be added during Checkout.

All orders are typically shipped within 3 working days of placing the order, and it typically takes another 2 to 10 working days for the order to reach you based on your location

Typical Transit Time By Delivery Location:

• Within Delhi NCR: 1 to 2 working days
• Metros: 3 to 5 working days
• Non-Metros and Interiors: 3-10 working days

Please note: The delivery timelines above are indicational only. Since we rely on our courier partners for delivery, the delivery timeline can vary due to factors that are outside our control.

Once your order has been shipped, you will receive an email notification with the courier and tracking details so that you can track your order online.

Not necessarily. A single order may be shipped as multiple packages to ensure that your product(s) arrive safely and securely.

In general, we offer a 7-day no-questions-asked return policy, however, this policy varies by product - we strongly recommend you check each product's return eligibility mentioned in the Shipping and Returns tab on the product page. 

For eligible products, you must place a return request within 7 calendar days of receiving your order, so long as the returned products are unused, unwashed, and have all their original packaging and tags intact.

Exceptions to this policy include:

• Certain products for which the product page explicitly states as “Final Sale”. We recommend you read the product-specific return policy on each product’s page on our website.
• Any returned item that is received in damaged condition, or with parts missing, or is not in its original condition.
• Any item where the return request is initiated more than 7 days after delivery. 
• Only regular priced items may be refunded. Items purchased during Sale events or using discount codes are not eligible for refund or exchange.

We offer a reverse-pickup service for many, but not all, pin codes. In case you choose to arrange for a reverse pick-up, a nominal restocking fee of Rs. 100 per returned product will be deducted from the total refund amount.

if your pin code is not serviceable, don’t worry. You can still return the product(s) by shipping them to us at C-15/2 Wazirpur Industrial Area New Delhi - 110052. In such cases, restocking fees will not be charged.

We are committed to ensuring that your products reach you safely and securely. However, in the rare event that you have received a damaged or incorrect product, pleasesubmit a return request within 7 calendar days of receiving your order. Once the refund request is approved, we will you provide free replacement / refund as applicable. Please mention your order number when you reach out to us.

• First, submit a return request to initiate the return process. 
• If your location is eligible for a reverse pick-up, our courier partner will provide you with a date and time for the pick-up. Otherwise, please arrange for the product to be shipped to us at C-15/2 Wazirpur Industrial Area New Delhi – 110052.
• Once your return is received, our operations team will inspect each product and approve the refund. Please allow 2-4 days for the processing of returns.
• Once the return is approved, then your refund will be processed to the original method of payment.

A credit will automatically be applied to your original method of payment within 7 days of approval of the refund.

Please note that only the product cost (less restocking fee, if applicable) will be refundable. Costs related to shipping, COD charges, custom packaging, etc. will not be eligible for a refund.

It usually takes 7-10 working days for you to receive a replacement product or a refund,. however, it can take longer.