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Returns and Refunds
Offering a smooth and hassle-free experience to you is our top priority. If for some reason you are not completely satisfied with the product(s) you’ve received, we are happy to accept returns and issue refunds/replacements. Please read the information on this page for guidance and instructions on returning your products.
How do I know if an item is eligible for return?
In general, we offer a 7-day no-questions-asked return policy, however, this policy varies by product - we strongly recommend you check each product's return eligibility mentioned in the Shipping and Returns tab on the product page.
For eligible products, you must place a return request within 7 calendar days of receiving your order, so long as the returned products are unused, unwashed, and have all their original packaging and tags intact.
Exceptions to this policy include:
- Certain products for which the product page explicitly states as “Final Sale”. We recommend you read the product-specific return policy on each product’s page on our website.
- Any returned item that is received in damaged condition, or with parts missing, or is not in its original condition.
- Any item where the return request is initiated more than 7 days after delivery.
- Only regular priced items may be refunded. Items purchased during Sale events or using discount codes are not eligible for refund or exchange.
Do you offer reverse pickups? Are there any additional charges for this service?
We offer a reverse-pickup service for many, but not all, pin codes. In case you choose to arrange for a reverse pick-up, a nominal restocking fee of Rs. 100 per returned product will be deducted from the total refund amount.
if your pin code is not serviceable, don’t worry. You can still return the product(s) by shipping them to us at C-15/2 Wazirpur Industrial Area New Delhi - 110052. In such cases, restocking fees will not be charged.
What if I have received a damaged product?
We are committed to ensuring that your products reach you safely and securely. However, in the rare event that you have received a damaged or incorrect product, please submit a return request within 7 calendar days of receiving your order. Once the refund request is approved, we will you provide free replacement / refund as applicable. Please mention your order number when you reach out to us.
What is the process to return a product?
- First, submit a return request to initiate the return process.
- If your location is eligible for a reverse pick-up, our courier partner will provide you with a date and time for the pick-up. Otherwise, please arrange for the product to be shipped to us at C-15/2 Wazirpur Industrial Area New Delhi – 110052.
- Once your return is received, our operations team will inspect each product and approve the refund. Please allow 2-4 days for the processing of returns.
- Once the return is approved, then your refund will be processed to the original method of payment.
What about the refundable amount?
A credit will automatically be applied to your original method of payment within 7 days of approval of the refund.
Please note that only the product cost (less restocking fee, if applicable) will be refundable. Costs related to shipping, COD charges, custom packaging, etc. will not be eligible for a refund.
How long will it take to process my return?
It usually takes 20-25 working days for you to receive a replacement product or a refund.