Returns and Refunds

Offering a smooth and hassle-free experience to you is our top priority. If for some reason you are not completely satisfied with the product(s) you’ve received, we are happy to accept returns and issue refunds/replacements. Please read the information on this page for guidance and instructions on returning your products.

 

How do I know if an item is eligible for return?

We offer a 7-day no-questions-asked return policy, i.e., you can place return request for a product within 7 calendar days of receiving it, so long as the returned products are unused, unwashed, and have all their original packaging and tags intact.

However, there are certain exceptions to this policy wherein we will not be able to process a return and refund your money:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 7 days after delivery, or where the return does not reach us within 15 days of initiating the return request (in case of self-ship returns). 
  • Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
  • Certain products for which the product page explicitly states as “Final Sale”. We recommend you read the product-specific return policy on each product’s page on our website.

 

Do you offer reverse pickups? Are there any additional charges for this service?

We offer a reverse-pickup service in most, but not all, pincodes. In case you choose to arrange for a reverse pick-up, a nominal restocking fee - Rs. 100 per product - will be deducted from the total refund amount.

if your pin code is not serviceable, don’t worry. You can still return the product(s) by shipping them to us at J-54 Ashok Vihar Phase-1 New Delhi - 110052. In such cases, restocking fees will not be charged.

As you prepare the product for shipment, please ensure that:

  • The product is packed safely with adequate protection from breakage during transit. To the extent possible, try packing it just like you received it.
  • All labels and tags are intact and included with the product, alongwith the invoice.
  • You mention your order number on your shipment.

 

What if I receive a damaged product?

We are committed to ensuring that your products reach you safely and securely. However, in the rare event that you a received a damaged or incorrect product, please submit a return request and we will set things right. Please mention your order number when you reach out to us.

 

What is the process to return a product?

  1. First, submit a return request to initiate the return process. Please provide your order details and reason for returning the product. 
  2. If your location is eligible for a reverse pick-up, our courier partner will provide you with a date and time for the pick-up. Otherwise, please arrange for the product to be shipped to us at J-54 Ashok Vihar Phase-1 New Delhi – 110052.
  3. Once your return is received, our operations team will inspect each product and approve the refund. Please allow 2-4 days for the processing of returns.
  4. Once the return is approved, then your refund will be processed in the following manner:
    • For prepaid orders, a credit will automatically be applied to your original method of payment.
    • For cash-on-delivery orders, you will receive a cheque/online bank transfer for the refundable amount.

 

What about the refundable amount?

For prepaid orders, a credit will automatically be applied to your original method of payment. For cash-on-delivery orders, you will receive a cheque/online bank transfer for the refundable amount.

 

How long will it take to process my return?

It usually takes 20-25 working days for you to receive a replacement product or a refund.