Offering a smooth and hassle-free experience to you is our top priority. If for some reason you are not completely satisfied with the product(s) you’ve received, we are happy to accept returns and issue refunds/replacements. Please read the information on this page for guidance and instructions on returning your products.
How do I know if an item is eligible for return?
We offer a 7-day no-questions-asked return policy, i.e., you can place return request for a product within 7 calendar days of receiving it, so long as the returned products are unused, unwashed, and have all their original packaging and tags intact.
However, there are certain exceptions to this policy wherein we will not be able to process a return and refund your money:
Do you offer reverse pickups? Are there any additional charges for this service?
We offer a reverse-pickup service for most, but not all, pin codes. In case you choose to arrange for a reverse pick-up, a nominal restocking fee - Rs. 100 per product - will be deducted from the total refund amount.
if your pin code is not serviceable, don’t worry. You can still return the product(s) by shipping them to us at J-54 Ashok Vihar Phase-1 New Delhi - 110052. In such cases, restocking fees will not be charged.
As you prepare the product for shipment, please ensure that:
What if I receive a damaged product?
We are committed to ensuring that your products reach you safely and securely. However, in the rare event that you a received a damaged or incorrect product, please submit a return request and we will set things right. Please mention your order number when you reach out to us.
What is the process to return a product?
What about the refundable amount?
For prepaid orders, a credit will automatically be applied to your original method of payment. For cash-on-delivery orders, you will receive a cheque/online bank transfer for the refundable amount.
How long will it take to process my return?It usually takes 20-25 working days for you to receive a replacement product or a refund.